Wednesday, July 25, 2007

Mom and toddler hassled at (Reagan) National Airport over water in a sippy cup

O.k., my travel experience recently was just annoying. Imagine traveling alone with a 19-month old toddler and being hassled, humiliated, and detained for 45 minutes for trying to bring aboard a sippy cup with water on a long flight from DC to Reno, Nevada.


The sippy cup was seized by TSA. Monica wanted the cup back because the sippy cup was the only way her son would drink — and it was a long flight between Washington, DC and Reno, Nevada where she was going for a family reunion. If you’ve ever traveled with a toddler you understand about sippy cups.

So she was willing to spill the water out. Drink the water. Anything — all that she wanted was to be able to have a cup that her 19-month-old toddler could drink from.


Read the rest of the story here.

To briefly summarize, she was detained and questioned extensively about the sippy cup — nothing else in her luggage was examined. During this questioning, which took place in the middle of a public gate exit, some water from the cup spilled on the floor. She was ordered to apologize for spilling the water, and was told to clean it up. A Barney Fife clone, if ever there was one, handed her a roll of paper towels and she got on her hands and knees and cleaned the floor.

It's all on video provided by the TSA as supposed evidence that they didn't hassle the woman. But if you watch the entire video (it's a long 10 minutes or so) it looks like the keystone cops and a stressed out mom. It doesn't give me much faith in the TSA. To me, it looked like a bunch of people in uniform getting their kicks out of ordering her around.

Watch the TSA security video of the incident here.

4 comments:

Allison said...

I had to take Noah on many flight alone. Two were international flights, over 8hrs long. It's NOT FUN! I had to ditch his applesauce (one of the only foods he was eating at the time) and chug his water. I was also searched because his nutri-grain bars looked like explosives in the x-ray machine. Luckily bananas and apples are not yet an issue. These power-happy TSA folk need to get over themselves.

Sue J said...

I thought of you when I saw that video of the poor woman with the little boy. I can't imagine what it's like to travel with children these days.

Nutri-grain bars looked like explosives? Are they insane?

Allison said...

Noah's a pro now. He grabs a bin, takes his shoes off, puts his jacket and little Nemo backpack on the belt, pushes everyones' stuff through, and then walks through the metal detector alone. After that he grabs his stuff and puts his shoes back on really quickly. He's only 2!!! He's so smart and weird. He loves planes! He's easy to travel with, but he's still going to act like a baby sometimes. There's only so much he (and I) can handle.

It pisses me off that airlines don't even offer to help anymore. They charge an arm and a leg for a ticket and then are rude to you at the counter. They make you load your bags onto the scale and take them back off. Then you have to bring them to the security area yourself. No sympathy for people with kids! What ever happened to customer service.

Sue J said...

Yeah, that was some customer service when the woman in the security video was on her hands and knees wiping up the floor!